FREQUENTLY ASKED QUESTIONS
WELCOME TO THE UNSEEN
You’ve got questions — we’ve got clarity. This page was made to guide you through everything from shipping to sizing while keeping the Etherea experience effortless. Every piece we make is created with intention, so here’s what to know before you step deeper into the terrain.
How long will my order take to arrive?
Each Etherea piece is made to order, meaning we don’t print until you purchase. Production usually takes 2–5 business days, followed by 5–10 business days for U.S. delivery or 10–20 for international orders. You’ll receive tracking info as soon as your order ships.
Can I return or exchange an item?
We accept returns for refunds within 21 days of receiving your order if it’s unworn, unwashed, and undamaged. Because we create on demand, exchanges aren’t offered — but you can reorder once your refund is processed.
What if my order arrives damaged or incorrect?
Email support@shopetherea.com within 7 days of receiving your package. Include your order number and a photo of the issue — we’ll make it right with a replacement or refund.
Do you offer international shipping?
Yes. Etherea ships worldwide. International orders typically arrive in 10–20 business days depending on customs and local delivery services.
How do I track my order?
You’ll receive an email with a tracking link once your order ships. If you don’t see it, check your spam or promotions folder.
Can I cancel or change my order after placing it?
Orders go into production quickly, so cancellation requests must be made within 12 hours of purchase. After that, we can’t guarantee changes.
What makes Etherea different?
Etherea is more than clothing — it’s expression through design. Every piece merges futurism, spirituality, and streetwear, made consciously to reduce waste and empower individuality.
How can I stay updated on drops and restocks?
Join the Etherea community by subscribing to our newsletter at the bottom of the site or following @etherea_wear on Instagram for early access to new collections and exclusive content.